ADMITTING PROCEDURES
Admitting is located at the main entrance of the hospital. We accept admissions 24 hours a day, 7 days a week. For routine hospitalization, Admitting can be reached at (714) 524-4872 and office hours are 5:00 a.m. to 8:00 p.m., Monday through Friday. For emergency admissions, the nursing supervisor is available 24 hours a day to accept direct admission documents. If you are scheduled for a procedure or surgery in advance, you will receive a call at home a few days prior to your expected arrival at Placentia-Linda. Your personal and insurance information will be gathered in order to expedite the admissions process once you arrive at the hospital.
PRE-ADMISSIONS PROCESS
You may also pre-register for admissions by clicking "Pre-Registration" on our Home Page. This can be helpful for your appointments for scheduled surgery, as well as procedures such as mammograms, X-Rays, GI Lab and Cardiology. Pre-register up to one month in advance and as little as the day before your procedure. All you need is basic personal and insurance information to complete the on-line form. Click here to go to Pre-Registration.
CONSENT FORMS
You may be asked to sign consent forms for certain types of treatment, tests and/or procedures. The risks, benefits and alternatives available to you for the services you will receive will be explained. If you do not understand the procedure or test you are asked to consent to, please tell your nurse and we will walk you through the process and/or contact your physician directly.
SCHEDULING AND PRE-REGISTRATION
The Pre-Registration process is designed to obtain information that you would typically provide when you arrive at the Hospital. Completing the pre-registration process means that when you arrive, you will be sent directly to a representative who will gather any necessary documents you are asked to bring and send you on your way to get the care you came to the Hospital for. You can complete this process over the phone from the comfort of your own home or while you have a break in your day. You may also Pre-Register from our web site or make an appointment to pre-register in person.
During the Pre-Registration process, you will be asked general information such as:
- Patient name
- Date of birth
- Patient phone number (e.g. home, cell, work)
- Gender
- Social Security number
- Home address
You will also be asked about your financial information such as:
- Insurance plan
- Insured (primary policy holder)
- Secondary payor
- Insurance policy and group number
- Employer of insured
Most insurance plans require you to obtain a referral from your primary care physician and/or an authorization or pre-certification which provides the proof that the services you will be receiving at the hospital are approved. If this type of approval applies to you then you will be asked for one or more of the following:
- Pre-certification / authorization #
- PCP name
- PCP phone number
- PCP referral
- Referral expiration date
If you are not covered by an insurance plan, you or a family member should contact one of our financial counselors prior to your visit to determine alternative sources of funding and/or payment options.
INSURANCE INFORMATION
Pre-verification of your benefits should take place prior to your admission and outpatient services. For patients arriving in the Emergency Department, verification of benefits will occur prior to discharge when at all possible.
Insurance co-payments and deductibles will be collected at the time of service. HMO patients and patients participating in a managed care program must present with written authorization or a referral from your HMO or primary care physician at the time of service.
Please note that many insurance companies require pre-certification prior to services being rendered. It is important to familiarize yourself with your particular benefit requirements to insure maximum reimbursement from your carrier.