Hospital Charges
You will receive a bill from Placentia-Linda Hospital, which includes charges for medications, use of the operating room, surgical dressings, nursing care, lab work, diagnostic services and other tests. As a courtesy, we will also bill insurer(s) for your hospital visit.

Our patient billing is processed through the Regional Central Business Office. For billing questions, you may contact (866) 904-6871. If you need further clarification, you may contact a financial counselor at (714) 524-4872.


Physician Charges
You will receive a separate bill from each of the physicians involved in your surgery. In addition to your surgeon and anesthesiologist, you may be billed by a pathologist, a cardiologist and/or a radiologist, depending on the nature of your procedure as well as the type of pre-op testing ordered by your physician.

Scheduling / Pre-Registration
The Pre-Registration process is designed to obtain information that you would typically provide when you arrive at the Hospital. Completing the pre-registration process means that when you arrive, you will be sent directly to a representative who will gather any necessary documents you are asked to bring and send you on your way to get the care you came to the Hospital for. You can complete this process over the phone from the comfort of your own home or while you have a break in your day. You may also Pre-Register from our web site or make an appointment to pre-register in person.



During the Pre-Registration process, you will be asked general information such as:

• Patient name
• Date of birth
• Patient phone number (e.g. home, cell, work)
• Gender
• Social Security number
• Home address

You will also be asked about your financial information such as:

• Insurance plan
• Insured (primary policy holder)
• Secondary payor
• Insurance policy and group number
• Employer of insured

Most insurance plans require you to obtain a referral from your primary care physician and/or an authorization or pre-certification which provides the proof that the services you will be receiving at the hospital are approved. If this type of approval applies to you then you will be asked for one or more of the following:

• Pre-certification / authorization #
• PCP name
• PCP phone number
• PCP referral
• Referral expiration date
  

If you are not covered by an insurance plan, you or a family member should contact one of our financial counselors prior to your visit to determine alternative sources of funding and/or payment options.

Insurance Information
Pre-verification of your benefits should take place prior to your admission and outpatient services. For patients arriving in the Emergency Department, verification of benefits will occur prior to discharge when at all possible.

Insurance co-payments and deductibles will be collected at the time of service. HMO patients and patients participating in a managed care program must present with written authorization or a referral from your HMO or primary care physician at the time of service.


Please note that many insurance companies require pre-certification prior to services being rendered. It is important to familiarize yourself with your particular benefit requirements to insure maximum reimbursement from your carrier.