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Billing and Insurance Questions

Your Hospital Bill Questions, Answered

Questions about billing and insurance coverage are common, and we’re happy to help answer them. Below you’ll find some frequently asked questions and answers about insurance and paying hospital bills.

In addition to paying your bill in person or by mail, you can also pay your bill online, quickly and conveniently.

Financial Counselors

Financial Counselors are located in the Admission Services Department. They are available to assist you in making financial arrangements, and to discuss any questions you may have regarding your account.

Financial Responsibility

It is expected that deductibles, co-payments and other amounts not covered by insurance will be paid before you’re discharged from the hospital. Accepted forms of payment include cash, personal check and credit card. Payment may be made with the cashier in the Admission Services Department. If you have questions at any time, let us know.

Questions About Your Bill

After you’re discharged, a statement will be mailed to you for any balance due after your insurance company has processed your claim. Payment is due upon receipt and may be made by cash, personal check or credit card.

If you have questions about your bill after your insurance company has processed the claim, call +1 (866) 904-6871. If you need further clarification, contact a financial counselor at +1 (714) 524-4872.

Hospital charges

Placentia-Linda will bill your insurer following your hospital stay. You also will receive a copy of that bill, which may include charges for use of an operating room, nursing care, surgical dressings, medications, lab work, diagnostic tests and other services.

Before you leave the hospital, you will need to pay for itemized costs that aren’t covered by your insurance plan – such as deductibles and copayments. Placentia-Linda accepts cash, personal checks, electronic fund transfers and credit cards.

Our patient billing is processed through a regional central business office. If you have questions about your bill after your insurance company has processed the claim, call +1 (866) 904-6871. If you need further clarification, contact a financial counselor at +1 (714) 524-4872.

You can pay your final bill through our secure online portal, My Health Rec. Before you leave the hospital, you will need to register for this online tool that allows you to make payments on any computer or smartphone.

If you are already enrolled in My Health Rec, you can log in to your account here.

Physician charges

You will receive a separate bill from each physician involved in your surgery and/or care. In addition to your surgeon and anesthesiologist, you may be billed by a pathologist, a registered nurse first assistant who specializes in the operating room environment, a radiologist and/or a cardiologist depending on the nature of your procedure, as well as the type of pre-op testing ordered by your physician.

For questions regarding your anesthesia bill, call Allied Anesthesia Medical Group, Inc. at +1 (714) 619-5391.